Contact

Last Updated: 21 June 2026

Thank you for visiting GANGA FASHION TRENDS. We are here to assist you with product information, order support, shipping updates, payment queries, return/exchange requests, cancellation support, complaints, and general customer care.

1. Business Contact Details

Business Name: GANGA FASHION TRENDS
Brand Name: GANGA FASHION TRENDS
Business Type: Proprietorship
Proprietor: Mrs. Sunita Chaudhary
GSTIN: 10CDPPC4314M1ZR
Website: www.gangafashiontrends.in

2. Registered Business Address

GANGA FASHION TRENDS
Ward 22 Ramchandrpur, Chaudhary Market,
Biharsharif, Nalanda, Bihar-803101, India

3. Customer Care Contact

For customer support, you may contact us through:

Email: care@gangafashiontrends.in
Phone: +91-6112457391
WhatsApp: +91-8586096766

Customers are requested to mention their Order ID, registered phone number, and email address when contacting us regarding an order.

4. Important Customer Advisory

GANGA FASHION TRENDS will never ask for:

    • OTP

    • UPI PIN

    • CVV

    • Card PIN

    • Net banking password

    • Remote access to your phone

    • Payment through unofficial personal links without order reference

Please contact us immediately if you receive suspicious messages claiming to be from GANGA FASHION TRENDS.

Store Address

Ward 22 Ramchandrpur, Chaudhary Market, Biharsharif, Nalanda, Bihar-803101

Call Us

+91 6112457391

Mail Us

care@gangafashiontrends.in

Contact Us

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Frequently Asked Questions

How can I contact GANGA FASHION TRENDS for order or product help?

You can contact us through email, phone, or WhatsApp. For faster support, please keep your order ID, registered phone number, and product details ready.

Email: care@gangafashiontrends.in
Phone: +91-6112457391
WhatsApp: +91-8586096766

We are happy to help you with product details, size guidance, order updates, payment issues, shipping support, return/exchange requests, and general queries.

Where do you deliver, and how long does shipping take?

We deliver across India. After your order is confirmed, the average dispatch time is 5–7 days.

Once dispatched, delivery time depends on your location, courier serviceability, public holidays, weather conditions, and logistics movement. Tracking details are shared through WhatsApp, email, or SMS so you can follow your order journey comfortably.

We offer free shipping on our website orders.

How can I track my order?

Once your order is dispatched, we will share tracking details through WhatsApp, email, or SMS.

You can use the tracking link to check your shipment status. In case the courier update is delayed, please wait for some time, as courier systems may sometimes take a few hours to refresh.

For tracking support, contact us with your order ID on WhatsApp at +91-8586096766 or email us at care@gangafashiontrends.in.

Do you offer Cash on Delivery and online payment options?

Yes, we offer both online payment and Cash on Delivery, wherever available.

You can pay using UPI, debit card, credit card, net banking, wallet, or COD. Our website is built on WooCommerce and uses Shiprocket Checkout/payment support.

COD availability may depend on your location, courier serviceability, order value, and internal verification. For COD orders, we may contact you through phone, WhatsApp, SMS, or email to confirm the order before dispatch.

Can I cancel my order after placing it?

Yes, you can cancel your order only before dispatch.

Once your order is dispatched, it cannot be cancelled. After dispatch, any concern will be handled as per our Return, Exchange & Refund Policy.

For prepaid orders cancelled before dispatch, the refund will be processed to the original payment source within approximately 7 working days.

To request cancellation, contact us immediately on WhatsApp or email with your order ID.

What should I do if I receive a damaged, defective, or wrong product?

Please inform us within 48 hours from the date/time of delivery.

For damaged, defective, or wrong product claims, you must share:

  • Order ID
  • Clear product photos
  • Clear packaging photos
  • Complete unboxing video showing the package being opened and the issue clearly visible

The unboxing video is important because it helps us verify the issue quickly and fairly.

If the mistake is from our side, we will help with the return/exchange process and bear the return shipping cost as per our policy.

When will I receive my refund?

Once your returned product is received and inspected, approved refunds are processed to the original payment method.

Refunds usually take 5–10 business days after approval, depending on your bank or payment provider.

For COD orders, refunds may be processed through bank transfer or UPI after verification.

Do you offer customized stitching or made-to-order products?

No, we currently sell ready-made products in standard sizes only. We do not offer customized, made-to-order, or tailor-made products.

Before placing your order, please check the product details, size information, fabric details, and photos carefully. For size guidance, you can contact us on WhatsApp before ordering.

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